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Home/ERP Systems/Oracle JD Edwards EnterpriseOne/JD Edwards EnterpriseOne Customer Relationship Management
JD Edwards EnterpriseOne Customer Relationship Management2021-02-19T08:16:33+01:00

JD Edwards EnterpriseOne Customer Relationship Management

Oracle’s JD Edwards EnterpriseOne CRM is a feature-rich solution that is embedded with other mission-critical processes, such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.

Single repository

The JD Edwards EnterpriseOne sales solution includes enhanced applications for sales force automation, sales order entry, mobile sales, and product configuration, enabling companies to respond quickly and accurately to customer inquiries.

Superior Service

JD Edwards EnterpriseOne service solutions, including JD Edwards EnterpriseOne Case Management and JD Edwards EnterpriseOne Service Management, ensure higher levels of customer satisfaction by providing visibility into customer billing and order information.

Prompt and Informed

Set up flexible business rules to establish escalation routines that meet customer service policies and contract terms. Easy conversion to a service order is also available if on-site service is required.

JD Edwards EnterpriseOne Customer Relationship Management

Sales Order Management

Efficiently manages the complexity of different types of orders from multiple channels in a way that minimizes order entry costs, exceeds customer expectations, and ensures order profitability.

Sales Force Automation

Provides a feature-rich solution that is embedded with other mission-critical processes such as consensus-based forecasting, real-time order promising, case and service management, and lead and opportunity management.

Advanced Pricing

Easily manage any number of prices and special offers, based on any hierarchical combination of product, product group, customer, or customer group.

Case Management

Gives your customer service agents instant access to all of the customer information needed to resolve any issue—including billing, sales and service orders, service requests, entitlements, recent interactions, and even suggested products to cross-sell and up-sell.

Service Management

Manage service agreements and warranties, track parts and labor for service, track all history of customer products, and manage procurement and inventory. The end result is faster customer service response times, more personalized service, and reduced cost.

Customer Self Service

Give your customers real-time, 24-hour access to purchasing and order status information via the internet using an intuitive, easy-to-use interface.

Ask an EnterpriseOne Expert

Knowledge Hub

Ask an Expert

With JD Edwards EnterpriseOne Customer Relationship Management you have the right foundation for your organization. Our expert consultants have the experience and knowledge to help you. Just ask.

Paul Schouten
Steltix, Managing Consultant

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