Intelligent Data Means Better Decisions!
Siebel CRM On Demand gives you the information you need to take action. Its pervasive business intelligence and powerful, built-in analytics give you the ability to make better business decisions, faster.
With some solutions, business users are dependent on their IT department to create, run, or modify reports. Siebel CRM On Demand lets business users perform powerful, ad-hoc analysis. Intuitive point-and-click tools make it easy to create interactive reports.
Siebel CRM On Demand also provides prebuilt reports designed to meet the needs of sales-, marketing-, and service-related organizations. These reports are presented through interactive dashboards personalized for users, depending on their role in the organization. Dashboards provide a single interface from which to view account status, diagnose key issues, and identify opportunities. Within each view, users can drill down into deeper analysis and specific records to diagnose issues and resolve problems before they escalate. The interactive dashboards provide insight into pipeline growth, sales efficiency, customer spending, service request (SR) resolution times, average call length, marketing ROI, and other critical areas.
Actionable Insight to Drive Your Business
Siebel CRM On Demand is the only on-demand solution that includes a prebuilt hosted data warehouse to give you answers to more-complex, meaningful, and useful queries in near real time. Historical trending is much easier and faster. For example, a traditional rolled-up forecast may project that a sales team will exceed its quota, but tapping into the data warehouse suggests the projection is in jeopardy because deals have become stuck at a specific sales stage. With Siebel CRM On Demand, the sales manager has the information to see the danger in time, apply corrective action, and make the forecast—while sales reps better understand the actions they need to take in order to meet projected sales goals.
Advanced Analytic Capabilities Turn Data into Actionable Insight
- Drive more-informed decisions at all levels.
- Convert insight into action via interactive dashboards.
- Identify key business trends.
- Deepen business insight with custom reports.
- Compare business performance over time via
built-in data warehouse.