The basic philosophy of Steltix support, BusinessSpace, is providing our customer access to a wealth of consulting knowledge at the charge of a SupportDesk employee.

How?
By putting the following key principles to work:

Economy of Scale

By providing service to multiple customers, every single customer starts to benefit from every single call. Whether you placed it yourself or not! We utilize one knowledge system and apply it to every customer. Steltix treats every customers the same, whether you use one call a month, or three hundred.

Steltix makes sure to deploy exactly the right resource to deal with a specific call. You only deal with the SupportDesk, Steltix makes sure to use the best qualified resource. This is how you leverage the Steltix SupportDesk economy of scale as well.

Why would Steltix only deal with your issues? Let us make sure transactions never lead to an issue: we will take care of your transactions. Whether permanent or only during set time frames in cases of illness of holidays, we know how to operate your system, literally.

Foresight over Hindsight

Steltix makes cost associated with support predictable. By using one fixed SupportDesk charge for every user call. It is that simple.

It is our expertise to solve issues. Not yours. Our process is designed to solve issues and we dedicate that capacity to our customers. We pride ourselves when you have trouble to keep up with us. This is why we can deliver solutions for your problems fast and predictable.

Focus

We allow you to stay focused on your business, because we focus on ours: Making sure your systems run flawlessly.

Our strong focus on Oracle JDEdwards enables us to quickly grasp your custom solutions and support them as standard.

Steltix has made the strategic choice to support Oracle JDEdwards customers using a dedicated group of seasoned consultants, for you to be able to concentrate on you own business process and not have to worry about underlying systems. Do not take our words for it, but please read what our current customers say about the various BusinessSpace products:

- On Call Support

- Built my Package

- Make my Day

- Product Support

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